TRUST & SAFETY

A safe environment and plenty of fun for everyone

TRUST & SAFETY

A safe environment and plenty of fun for everyone

  • Our goal is to work with the best children's activity providers, while prioritising trust and safety - so your experience with Activity Time is positive and fun.

  • Insurance Cover

    We require each activity provider to declare that they have the appropriate insurance cover in place that is adequate and appropriate for each listed activity. Under our Trust & Safety Policy each provider agrees to produce the appropriate insurance documentation to the Activity Time team, parents and teachers upon direct request. Please report any provider here who does not comply so Activity Time can investigate.

    Garda Vetting Certificates

    We require each activity provider to declare that they have up-to-date garda vetting certificates for all relevant members of staff for the activities listed on our website. Under our Trust & Safety Policy each provider agrees to produce the appropriate garda vetting documentation to the Activity Time team, parents and teachers upon direct request.

    Under current guidelines garda vetting certificates cannot be shared through Activity Time, each request must be directly from the customer to the provider.

    To report an issue you think we should be aware of please get in touch with our team.

    Due Diligence

    Our declaration system trusts that providers answer our questions honestly. As parents, guardians and teachers you need to use your own judgment to assess each activity, provider and individual situation for your child(ren) to keep them safe.

    Ask questions, check available reviews and trust your instincts.

    Customer reviews and feedback

    We welcome any positive or negative feedback about your experience with an activity provider.

    Reviews are a great way to share your experience of an activity for other parents. 85% of online users trust reviews like word-of mouth. Providers also see the reviews and can benefit from your positive and negative feedback too. Not all reviews can be published but providers can view all their own reviews on their dashboard.

    Our safety guidelines

    Activity Time will promptly investigate customer claims regarding safety and security.